Return Policy

Updated: April 20, 2022

RETURN POLICY

Last updated April 20, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for an exchange only with prior approval. NO CASH WILL BE RETURNED TO THE CUSTOMER,EXCHANGE ONLY. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@koloni.me to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Koloni, Inc.

Attn: Returns

RMA #

158 Touhy Ct

Des Plaines, IL 60018

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

EXCHANGE

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least thirty (30) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be exchanged:

     ●    Custom software, software services and subscriptions; bike share services and fees, and subscriptions; locker and access software fees, subscriptions, and services; and custom hard goods may not be returned, exchanged, or refunded.

For defective or damaged products, please contact us at the contact details below to arrange are fund or exchange.

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@koloni.me